Returns & Exchanges
At NIU, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't quite right, you can return or exchange them within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the unwashed and unworn items with original tags attached into the original shipping box or a secure mailing bag.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
Drop Off and Track
Hand over your package to the designated carrier and keep your tracking receipt; your refund will be processed once our warehouse verifies the contents.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing